RETURN / REFUND
POLICY
We want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below.
Return Eligibility
Return requests must be submitted within 30 days of delivery. To be eligible for a return, the item must be:
Unused and in its original condition
Accompanied by proof of purchase from lotusarmament.com
Installed or used items may be accepted at our discretion and approval.
Items with damage that cannot be remedied are not eligible for return.
Starting a Return
To request a return…
Return Shipping and Fees
Customers are responsible for return shipping costs on standard returns. We recommend using a trackable shipping method, as Lotus Armament is not responsible for return packages lost or damaged in transit.
A 10% restocking fee will be deducted from the refund amount. This covers the inspection, repackaging, and re-stocking of your return. Original shipping charges are nonrefundable.
Refunds
Returned items will be inspected after they are received. If the return is approved, the purchase price and any applicable taxes will be refunded to the original payment method, less the 10% restocking fee and original shipping charges.
Exchanges
Lotus Armament does not process direct exchanges. If you need a different item, please contact us to return the original item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately with your order number and photos showing what you received.
If the issue is confirmed to be a result of a product defect, shipping damage, or an Lotus Armament fulfillment error, we will work with you to resolve it. The standard restocking fee and customer-paid return shipping will not apply to verified damaged, defective, or incorrect items.
Warranty
Manufacturing defects are covered under our Limited Lifetime Warranty.